Customer Service

"We view all our customers as friends and will go out of our way to make sure you have the best possible experience with us now and in the future"

Order Processing

Most orders are processed within 1-2 business days of receipt. Business days are Monday to Friday excluding all holidays. If you have any questions concerning the shipment of your order, please contact us via email:

Payment Methods

We accept the following credit cards: American Express, Visa, Mastercard, and Discover, Shopify Payments, Paypal, For your security your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that looks suspicious.


At SLCoolTowel we stand by all of our products with 100% satisfaction guarantee, We want you to be happy and to have had a positive experience with us. If your order is not what you expected simply return it within 30 days for a full refund, Return shipping costs are the responsibility of the customer. For purchases from one of our partners, these will have their own returns policies. We recommend returns be sent via a trackable post or courier service with insurance.

All return requests should be submitted by email to with the reason for return clearly outlined.